Go Back
Simplifying
Practo Corporate Benefits
From Spreadsheets to a Real-Time HR Dashboard
Research
Designs
Intro & Impact
Eliminating Manual Chaos in Health Benefit Operations.
At Practo, we uncovered a fundamental gap in how corporate health benefits were managed.
HR owned the program — but had no system, relying on spreadsheets, emails, and delayed reporting.
We designed an MVP to automate operations and restore visibility at scale.
72 wait
72 wait
72+ hrs→Instant
HR accessed reports instantly — no tickets, no delays
0+
0+
QoQ growth
Improved adoption with real-time visibility and proactive insights
200% ↓
200% ↓
Ops effort
Automated employee and credit workflows — no manual coordination
The Problem
HRs were accountable for employee health benefits — but had no system to operate them, only spreadsheets, emails, and delays
What was happening
HR teams had no system to manage benefits. Every action — onboarding, credit allocation, tracking — depended on manual workflows
Why it broke
No automation, no real-time visibility, and complete reliance on intermediaries led to delays and low adoption.
Insight Mining Methods
Friction Points
Without real-time visibility, HRs shifted from managing to waiting
Key actions—Activations, credits, and usage tracking were all delayed or invisible. Without feedback loops, HR couldn't detect drop-offs or act in time — shifting from managing adoption to waiting on updates.
How might we help HR move from tracking data to taking action — instantly, without depending on anyone?
01 · People management
Bulk spreadsheets drove onboarding
"The only way to onboard employees was emailing a bulk spreadsheet to the ops team"
02 · Operations
Every action needed a human in the loop
“No triggers, no self-serve — every top-up or change required raising a request”
03 · Reporting
No real-time visibility
“Reports took 72+ hours — by the time data arrived, it was already outdated”
